With the highest standards of service, there may be occasions when our service or advice does not meet your expectations although we aim to provide you. This guide is intended to communicate the procedure we will follow if you feel the need certainly to whine. The process happens to be made to meet with the needs of this Financial Conduct Authority (FCA) together with Financial Ombudsman provider (FOS).
It is preferable that your complaint is put in writing by email to email@example.com or in by post using the below address although we will deal with complaints made verbally:
Bas Digital Limited Customer Complaints floor that is 20th Central Tower, Queens Road Central, Central, Hong Kong
We shall give that you written acknowledgement within five working days of getting your issue (whether made verbally or written down).